Frequently Asked Questions FAQ
A lot of times I get questions about the videos, chats, the ordering process and payments. Below I have tried to give you an overview of most of these frequently asked questions FAQ. Of course with an explanation as thoroughly as possible.
Personal Video Reading
How Do I Order My Personal Video
Go to the order page >
Pick your preferred reading from the options available >
If you choose a Live Chat or Phone Consult, fill in your preferred timeslot and click ‘Book Now‘ >
Fill in your details and choose your preferred payment option.
How Long Does It Take To Receive My Video
After payment is confirmed, it usual takes 24 – 48 hrs to send you your video. It could take a little longer depending on the amount of requests, but you will be notified by email when this might occur.
How Do I Receive My Video
Once payment is confirmed I record it, export and upload it, and email a private stream link to the email address you’ve provided. Click the link stated in the order receipt email and your private video will be visible for you only. You can view your reading multiple times on any device with an internet browser.
What Do I Get In The Video
With the personal info you provide securely when placing your order (question(s), D-O-B), I am able to map out your journey, specifically focussing on you and your personal circumstance(s). This can be about your love life, career, workplace, awakening spirituality, family matters or even dearly beloved.
Payment
I Don't Have A PayPal Account So How Do I Pay
Every order you place, wether personal video reading, live video chat, or extended on-demand reading, provides PayPal as main payment option. (It is one of, if not the safest way to pay online for consumers.) However, when redirected to the PayPal log in screen, there is a grey button which states ‘Pay with a Card’. This is a simple PayPal Guest Checkout service that will handle all major credit cards as well.
Other
Do I Need A Specific E-Reader For Your E-Book
No you don’t. You can read it on any mobile device as long as you download the app from your preferred e-tailer. So you don’t have to buy a Kindle E-reader when you already have an Amazon account and own for instance a tablet or a big screen smartphone. Just download for instance the Kindle app from the Apple App Store or the Google Play Store and you should be good to go.
If more similar questions pop-up in my email I will make sure to add them on this page. I hope I was able to answer all your questions and look forward to provide you with a video reading or be able to provide a consult by phone or Skype call.